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Supervisors/ Front Line Managers
Wouldn't it be nice if I could...
...just focus on coaching & managing my team?
Instead of -
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Being distracted from my team and spending time in administrative tasks
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Needing to search for the data and insight just to build a coaching strategy
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Getting constant push back from my agents
I want to -
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Partner more with peer supervisors for collaboration
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Have ready access to the right data and easier visibility to insight and specific agent needs
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Be seen as a positive advocate by my teams
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