Supervisors/ Front Line Managers
Wouldn't it be nice if I could...
...just focus on coaching & managing my team?
Instead of -
Being distracted from my team and spending time in administrative tasks
Needing to search for the data and insight just to build a coaching strategy
Getting constant push back from my agents
I want to -
Partner more with peer supervisors for collaboration
Have ready access to the right data and easier visibility to insight and specific agent needs
Be seen as a positive advocate by my teams