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Customer Facing Agents
Wouldn't it be nice if I could...
...just connect with my customer?
Instead of -
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Being distracted from my customer
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Searching the Knowledge Base to find general information with only limited information from my customer
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Receiving coaching or training focused on performance targets without practical how-to for change
I want to -
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Reduce unnecessary distractions and focus on the customer
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Receive auto-suggested recommendations for Knowledge Base and contact disposition
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Have the tools and support to help me based on my experience and specific need
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