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Customer Facing Agents

Wouldn't it be nice if I could...

...just connect with my customer?

Instead of -

  • Being distracted from my customer

  • Searching the Knowledge Base to find general information with only limited information from my customer

  • Receiving coaching or training focused on performance targets without practical how-to for change

I want to -

  • Reduce unnecessary distractions and focus on the customer​

  • Receive auto-suggested recommendations for Knowledge Base and contact disposition

  • Have the tools and support to help me based on my experience and specific need

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