Customer Facing Agents
Wouldn't it be nice if I could...
...just connect with my customer?
Instead of -
Being distracted from my customer
Searching the Knowledge Base to find general information with only limited information from my customer
Receiving coaching or training focused on performance targets without practical how-to for change
I want to -
Reduce unnecessary distractions and focus on the customer
Receive auto-suggested recommendations for Knowledge Base and contact disposition
Have the tools and support to help me based on my experience and specific need