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Instead of being limited on the quantity & depth of insight gained from agent evaluations or CSAT surveys...
I want to gain genuine insight from the agent & customer point of view as well as unlock more bandwidth without hiring more.
Wouldn't it be nice if... I could give agents the personalized support they want?
Quality Assurance Managers
Instead of being seen by agents as negative or punitive because of subjective scoring and evaluation constraints...
I want to be a positive advocate for agents, deliver meaningful context & insights, & share knowledge with my peers.
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