Instead of focusing my attention on using my tools...

I would rather focus on listening & solving my customers problems, giving them my full attention.

Wouldn't it be nice if... I could just focus on connecting with my customer? 

Customer Facing Agents

Instead of receiving generalized coaching or training focused simply on meeting site goals or performance KPI... 

I want the right information and knowledge delivered to me when I need it plus personalized training specific to me. 

Customer Support Representative

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