Instead of spending time on administrative work like searching for data & reports or guessing at coaching needs... 

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I want ready access to agent activity & behavioral insight to provide a personalized touch in helping agents succeed.

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Wouldn't it be nice if... I could just focus on coaching & managing my team? 

Supervisors/ Front Line Managers

Instead of weakening the trust from my team by using broader site goals as building blocks of coaching for development...

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I want to maximize individual agent engagement & support their career growth based on a continuously calibrated plan.