Instead of grappling with not knowing if agents have what they need to support ever-changing customer expectations...
I want to understand the true experience behind each interaction & measure performance of agent behavior against customer intent.
Wouldn't it be nice if... my team could tell me what & how to improve?
Contact Center Operations Directors
Instead of the angst of not knowing where the opportunities are, frequency of occurrence & complexity to resolve...
I want to automate where fitting
& capture the meaning within conversations to optimize customer & employee engagement.