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Quality & Training Managers
Wouldn't it be nice if... I could create more personalized support & value?
Instead of disappointment from
limited QA audits & depth of information acquired from customer interactions & feedback ...
I need tools to find a needle in the haystack plus gain customer & agent points of view without having to hire more staff
Instead of being discouraged
from last minute cancellations of training or viewed by agents as low value, one size fits all...
I need to develop our people & nurture engagement by providing them with what really matters at the right time in the right way.
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