Instead of disappointment from
limited QA audits & depth of information acquired from customer interactions & feedback ...
I need tools to find a needle in the haystack plus gain customer & agent points of view without having to hire more staff
Wouldn't it be nice if... I could create more personalized support & value?
Quality & Training Managers
Instead of being discouraged
from last minute cancellations of training or viewed by agents as low value, one size fits all...