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Instead of disappointment from
limited QA audits & depth of information acquired from customer interactions & feedback ...
I need tools to find a needle in the haystack plus gain customer & agent points of view without having to hire more staff
Wouldn't it be nice if... I could create more personalized support & value?
Quality & Training Managers
Instead of being discouraged
from last minute cancellations of training or viewed by agents as low value, one size fits all...
I need to develop our people & nurture engagement by providing them with what really matters at the right time in the right way.
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