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Instead of guessing what training topics are relevant, impactful, or genuinely wanted by agents or supervisors...
I want clear, insightful data to identify specific topics & content agents & supervisors truly need.
Wouldn't it be nice if... I could create & deliver impactful content agents want?
Instead of having training easily cancelled or being viewed by agents as boring, time wasting, or extra breaks...
I want to have greater flexibility in delivering training & to be seen as a supportive, valued partner.
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