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Instead of planning based on estimates, averages, or unreliable agent selected contact & case disposition...
I want to have empirical & accurate data, repurpose hidden available time, & completely understand agent behavior.
Wouldn't it be nice if... I could change guesswork into precision & clarity?
Instead of struggling to fit in coaching & training or being seen as driving unreasonable expectations...
I want to collaborate freely across all teams to unlock best fit scenarios & enhance employee engagement.
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