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Virtual Agents/ Bots
Wouldn't it be nice if... I could impress customers with my 'human' capabilities?
Instead of frustrating our customers with clumsy behavior & inability to seamlessly hand-off to my human counterparts...
I want to deliver a delightful experience to effectively resolve what my customer wants.
Instead of struggling to comprehend customers' intent & creating annoyance & rework...
I want to get it right so my human counterparts can manage more complex customer needs.
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