Instead of frustrating our customers with clumsy behavior & inability to seamlessly hand-off to my human counterparts...

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I want to deliver a delightful experience to effectively resolve  what my customer wants.

Wouldn't it be nice if... I could impress customers with my 'human' capabilities? 

Virtual Agents/ Bots

Instead of struggling to comprehend customers' intent & creating annoyance & rework...

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I want to get it right so my human counterparts can manage more complex customer needs.