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Instead of perpetuating confusion for customers & agents from divergent information & inconsistent organization of digital content...
I need to offer transparent information, consistent for both internal & external use, to build
a genuine foundation of CX.
Wouldn't it be nice if... I could deliver the information correctly the first time?
Website, FAQ, & Knowledge Base
Instead of increasing the burden on customer & agents, forcing them to dig & search for critical information...
I want to serve up the right digital content to customers & agents when they need it to reduce
complexity & boost engagement.
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