
Instead of perpetuating confusion for customers & agents offering divergent information or inconsistent organization of content...
I need to provide relevant information in an easy to consume manner & remove discrepancies
to build a genuine customer experience foundation.
being detested and unappreciated by my users because I am too rigid, disorganized & lacking in my ability to suggest solutions or guide them to answers...
I want to...
Wouldn't it be nice if... I could know what you need even before you do?