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Instead of perpetuating confusion for customers & agents offering divergent information or inconsistent organization of content...
I need to provide relevant information in an easy to consume manner & remove discrepancies
to build a genuine customer experience foundation.
being detested and unappreciated by my users because I am too rigid, disorganized & lacking in my ability to suggest solutions or guide them to answers...
I want to...
Wouldn't it be nice if... I could know what you need even before you do?
Digital Content
Instead of creating obstacles hindering my human counterparts & forcing them to dig or search for critical information...
I want to push to them the right content when they need it & be a supportive resource enabling them to perform optimally.
cobrowse (different views)
customer info not match agent info
inability to get info when needed, vs get it pushed to me
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