Instead of perpetuating confusion for customers & agents offering divergent information or inconsistent organization of content...

I need to provide relevant information in an easy to consume manner & remove discrepancies 

to build a genuine customer experience foundation.

being detested and unappreciated by my users because I am too rigid, disorganized & lacking in my ability to suggest solutions or guide them to answers...

I want to...

Wouldn't it be nice if... I could know what you need even before you do? 

Digital Content

Instead of creating obstacles hindering my human counterparts & forcing them to dig or search for critical information...

I want to push to them the right content when they need it & be a supportive resource enabling them to perform optimally. 

cobrowse (different views)

customer info not match agent info

inability to get info when needed, vs get it pushed to me

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