Instead of perpetuating confusion for customers & agents offering divergent information or inconsistent organization of content...

I need to provide relevant information in an easy to consume manner & remove discrepancies 

to build a genuine customer experience foundation.

being detested and unappreciated by my users because I am too rigid, disorganized & lacking in my ability to suggest solutions or guide them to answers...

I want to...

Wouldn't it be nice if... I could know what you need even before you do? 

Digital Content

Instead of creating obstacles hindering my human counterparts & forcing them to dig or search for critical information...

I want to push to them the right content when they need it & be a supportive resource enabling them to perform optimally. 

cobrowse (different views)

customer info not match agent info

inability to get info when needed, vs get it pushed to me

Stock Market Down

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