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Instead of frustrating real people because of my clumsy & inefficient user experience...
I want to deliver a delightful user experience which consistently & fully resolves what my customer wants.
Wouldn't it be nice if... I could impress customers with my 'human' capabilities?
Virtual Agents/ Bots
Instead of struggling to comprehend customers' intent & creating annoyance & rework...
I want to get it right so my human counterparts can manage more complex needs & operations can scale up.
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