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Instead of the repetitive rut of planning based on estimates, averages & unreliable agent selected case disposition...
I want to have accurate data & completely understand agent behavior so I can convert shrinkage to productive time.
Wouldn't it be nice if... I could change guesswork into precision?
Instead of struggling to fit in coaching & training or being seen as driving unreasonable expectations for operations...
I want to collaborate across all teams to unlock best fit scenarios, build consensus & enhance employee engagement.
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