Quality Assurance Managers
Wouldn't it be nice if I could...
...give agents the personalized support they want?
Instead of having any limitations on the quantity & depth of insight gained from agent evaluations or CSAT surveys...
...I want to gain genuine insight from the agent & customer point of view as well as unlock unlimited bandwidth without hiring more
Instead of being seen by agents as negative or punitive because of subjective scoring and evaluation constraints...
...I want to be seen as a positive advocate for agents, deliver meaningful context & insights, & share knowledge with my peers.
I want to -
Reduce unnecessary distractions and focus on the customer
Receive auto-suggested recommendations for Knowledge Base and contact disposition
Have the tools and support to help me based on my experience and specific need