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What Do
Employees
Expect
from CX?
What Makes
Great CX Executives?
your customer is at the center of everything you do, directly or indirectly
Training
Managers
Business Operations
Managers
Virtual Agents/
Bots
Contact Center
Operations Managers
Workforce
Managers
Supervisors/
Front Line Managers
Customer Facing
Agents
Quality Assurance
Managers
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