What Do 

Employees

Expect

from CX?

What Makes

Great CX Executives?

your customer is at the center of everything you do, directly or indirectly

Training

Managers

Business Operations

Managers

Virtual Agents/

Bots

Contact Center

Operations Managers

Workforce

Managers

Supervisors/

Front Line Managers

Customer Facing

Agents

Quality Assurance

Managers

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