Quality Assurance Managers
Wouldn't it be nice if I could...
...give agents the guidance & support they want?
Instead of -
Limited value and insights delivered because of the limitations on the quantity and insight from evaluations
Subjectively scoring agents based on limited evaluation criteria
Being seen by agents as punitive, restricting, or 'out-to-get-us'
I want to -
Unlock unlimited bandwidth to complete evaluations without needing to hire more
Gain genuine insight and understanding from the customer point of view so agents can respond accordingly
Be seen as a supportive and valued partner working together