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Quality Assurance Managers

Wouldn't it be nice if I could...

...give agents the guidance & support they want?

Instead of -

  • Limited value and insights delivered because of the limitations on the quantity and insight from evaluations

  • Subjectively scoring agents based on limited evaluation criteria  

  • Being seen by agents as punitive, restricting, or 'out-to-get-us' 

I want to -

  • Unlock unlimited bandwidth to complete evaluations without needing to hire more

  • Gain genuine insight and understanding from the customer point of view so agents can respond accordingly

  • Be seen as a supportive and valued partner working together

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