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Quality Assurance Managers
Wouldn't it be nice if I could...
...give agents the guidance & support they want?
Instead of -
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Limited value and insights delivered because of the limitations on the quantity and insight from evaluations
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Subjectively scoring agents based on limited evaluation criteria
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Being seen by agents as punitive, restricting, or 'out-to-get-us'
I want to -
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Unlock unlimited bandwidth to complete evaluations without needing to hire more
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Gain genuine insight and understanding from the customer point of view so agents can respond accordingly
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Be seen as a supportive and valued partner working together
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