Customer Facing Agents
Wouldn't it be nice if I could...
...just connect with my customer?
Instead of being distracted away from my customer to focus on tools, knowledge base searches, and contact dispositions...
...I want to listen to what they ask, understand what they mean, and give them my full attention and care.
Instead of receiving generalized coaching and/or training focused simply on meeting site goals or team performance KPI...
...I want the right information and knowledge delivered to me when I need it plus personalized training specific to me.
I want to -
Reduce unnecessary distractions and focus on the customer
Receive auto-suggested recommendations for Knowledge Base and contact disposition
Have the tools and support to help me based on my experience and specific need