Supervisors/ Front Line Managers
Wouldn't it be nice if I could...
...just focus on coaching & managing my team?
Instead of spending time on administrative work like compiling reports, searching for data, or guessing at coaching needs...
...I want to have ready access to information and the insights needed to deliver personalized agent training.
Instead of receiving push back from my team & struggling to compete against peer supervisors...
...I want to be seen as a positive advocate for agents, deliver meaningful coaching,
& share knowledge with my peers.
I want to -
Reduce unnecessary distractions and focus on the customer
Receive auto-suggested recommendations for Knowledge Base and contact disposition
Have the tools and support to help me based on my experience and specific need