Wouldn't it be nice if I could...
...change guesswork into precision & clarity?
Instead of planning & forecasts based on estimates, averages, & agent selected phone states...
...I want to have deeper insight into pockets of availability, repurpose hidden time, & completely understand agent behavior.
Instead of struggling to fit coaching & training into restrictive schedules & being seen as driving unreasonable expectations...
...I want to collaborate freely across Training, Supervisors, & QA unlocking best fit scenarios while enhancing employee engagement.
I want to -
Reduce unnecessary distractions and focus on the customer
Receive auto-suggested recommendations for Knowledge Base and contact disposition
Have the tools and support to help me based on my experience and specific need