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Workforce Managers

Wouldn't it be nice if I could...

...change guesswork into precision & clarity?

Instead of planning & forecasts based on estimates, averages, & agent selected phone states...
...I want to have deeper insight into pockets of availability, repurpose hidden time, & completely understand agent behavior.
Instead of struggling to fit coaching & training into restrictive schedules & being seen as driving unreasonable expectations... 
...I want to collaborate freely across Training, Supervisors, & QA unlocking best fit scenarios while enhancing employee engagement.

I want to -

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  • Reduce unnecessary distractions and focus on the customer​

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  • Receive auto-suggested recommendations for Knowledge Base and contact disposition

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  • Have the tools and support to help me based on my experience and specific need

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