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Shift the Paradigm
Understand what CX means for ME?
click on each employee to learn more
Contact Center Teams
Contact Center
Operations Directors
Supervisors/
Front Line Managers
Business & Support Teams
Quality & Training
Managers
Analytics & Support Directors
Workforce
Managers
Customer Facing
Agents
Virtual Agents/
Bots
Website, FAQ, & Knowledge Base
What Makes
Great CX Executives?
Customers are the focus of everything you do,
directly or indirectly.
Customer SERVICE
Focused on directly supporting customers & solving problems reactively.
Customer EXPERIENCE
Focused on the total sum of all interactions, both customer facing & supporting functions defining customers perception of your company, product, or brand.
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