Shift the Paradigm

Understand what CX means for ME?

click on each employee to learn more

Contact Center Teams

Happy Businessman

Contact Center

Operations Directors

Businessman

Supervisors/

Front Line Managers

Business & Support Teams

Quality & Training

Managers

Analytics & Support Directors

Mature Businesswoman
Job Interview
Professional Smiling Woman

Workforce

Managers

Customer Support Representative

Customer Facing

Agents

Display of Stock Market Quotes

Virtual Agents/

Bots

Stock Market Down

Website, FAQ, & Knowledge Base

What Makes

Great CX Executives?

Elegant Female

Customers are the focus of everything you do,

directly or indirectly.

Customer SERVICE

Focused on directly supporting customers & solving problems reactively.

Customer EXPERIENCE

Focused on the total sum of all interactions, both customer facing & supporting functions defining customers perception of your company, product, or brand.

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